How would you consistently deliver an outstanding daily customer experience? As our organization expands, we recognize the critical role a well-structured, customer-focused Service Desk plays in our success. We’re seeking an experienced leader to head our central Service Desk team. As the Team Lead, you’ll establish ITIL- and ITSM-based best practices, ensuring seamless support processes. Your future. What you can expectCollaborate on designing, implementing, and organizing our central service desk Define and enforce guidelines for support processes, including incident management, request fulfillment, and problem resolution Lead the onboarding process for new Service Desk agents, fostering a positive, customer-oriented work culture Serve as the central point of communication for customer information, including incident notifications, software releases, and maintenance updates Implement tools (such as ticket tracking, automation, and AI) to streamline service desk operations Direct and prioritize ticket routing and fulfillment Your profile. What you bring inProven leadership experience in IT Service Desk Management Completed studies in business informatics Experienced communication skills in English and German Team player with a strong work ethic and a global, customer-centric mindset Hands-on approach, emphasizing clear processes and quick decision-making Actively contribute to team transformation as a servant leader Our commitment to you. Your benefits As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities. Become part of our strong team and get to know the Liebherr Group as a reliable partner. Our benefits: An exciting opportunity to lead in the convergence of technology and business strategy, shaping the future The opportunity to be a part of a global leader in innovation A dynamic and supportive work environment with opportunities for personal and professional growth Shaping and supporting meaningful change within our IT world Attractive remuneration and social benefits Flexible and hybrid working Freedom for creative work Company pension scheme Crisis-proof workplace Individual development and training opportunities Employee benefits & discounts Bicycle leasing Healthy & regional catering Company health management EGYM Wellpass Get your own impression: Liebherr - Imagefilm Standort Oberopfingen - YouTube Liebherr - Finde dein perfektes Match! (youtube.com) Haben wir Ihr Interesse geweckt? Dann freuen wir uns über Ihre Online-Bewerbung. Bei Fragen kontaktieren Sie bitte Ümit Arici. One Passion. Many Opportunities. Das Unternehmen Die Liebherr-IT Services GmbH mit Sitz in Oberopfingen bei Kirchdorf an der Iller erarbeitet IT-Lösungen für die gesamte Firmengruppe, koordiniert die standortübergreifenden IT-Anwendungen und berät die Gesellschaften der gesamten Firmengruppe in IT-Fragen. StandortLiebherr-IT Services GmbH St. Vitus 1 88457 Kirchdorf/Oberopfingen Deutschland (DE) KontaktÜmit Arici uemit.arici@liebherr.com nicole.amelang@liebherr.com