IT Business Consultant Customer Service (m/f/d)

88457 Kirchdorf an der Iller-Oberopfingen, Deutschland

Teilweise Homeoffice

Informations- und Kommunikationstechnologie

At Liebherr-IT Services GmbH, we value the development of individual and entrepreneurial needs and therefore live the flex office: We work in a hybrid model with flexible working hours - both on site and mobile.

Internal title: Business Constultant Customer Service (m/f/x)

Creating passion: your responsibilities

As a Business Consultant (m/f/x), you will act as the key interface between business and IT. You will advise our divisions and companies on digital transformation initiatives and ensure effective business-IT alignment across the listed domains.

Your key tasks:

Analyze and optimize business processes, promoting best practices in one or two of the domains Customer Service and Logistics & Warehousing, Quality Management
Coordinate initiatives related to creating conceptional (pre-)studies to recommend a comprehensive way forward for reaching business goals
Collaborate with business stakeholders to define and describe IT requirements
Consult IT projects from requirements gathering through to implementation and oversee the whole lifecycle of service delivery
Contribute to the selection of new IT solutions
Conduct workshops and presentations for stakeholders
Work closely with Domain Architects, Demand Manager and Solution Architects

Contributing your strengths: your qualifications

Degree in Business Informatics, Business Administration, Computer Science, or a comparable qualification
Solid knowledge in at least one of the business domains: Production
Several years of experience in consulting
Experience in process analysis and modeling (e.g., BPMN)
Strong communication and facilitation skills
Analytical mindset and structured working style
Fluent in German and English, any other European language B1 level is a plus.

Our commitment to you: your benefits

As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities. Become part of our strong team today and get to know the Liebherr Group as a reliable partner. Profit from these benefits:

Attractive remuneration and social benefits
Flexible and hybrid working
Freedom for creative work
Company pension scheme
Crisis-proof workplace
Individual development and training opportunities
Employee benefits & discounts
Bicycle leasing through salary conversion
Healthy & regional catering in the company restaurant
Company health management programme
EGYM Wellpass

Get your own impression of our Oberopfingen site: Liebherr - Imagefilm Standort Oberopfingen - YouTube and find your perfect match in our family business: Liebherr - Finde dein perfektes Match! (youtube.com)

Please only use the online application option.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Ümit Arici.

One Passion. Many Opportunities.

The company

Liebherr-IT Services GmbH has its head office in Oberopfingen near Kirchdorf an der Iller and develops IT solutions for the entire Liebherr Group, coordinates the cross-location IT applications, and advises the companies in the entire Liebherr Group on IT issues.